FAQs

Frequently Asked Questions (FAQs)

Welcome to the Baglora FAQ page. We have compiled a list of common questions to help you find quick answers. If you need further assistance, please do not hesitate to contact our customer support team.

Ordering & Products

Q1. What types of products do you sell?

We offer a specific product category focused entirely on handbags.

Q2. How do I place an order?

Simply browse our collection, select your desired handbag, add it to your cart, and proceed to checkout. You can complete your purchase using our accepted payment gateways, PayPal or Venmo.

Q3. Can I cancel or change my order?

Yes, we provide a cancellation window of 24 hours from the time your order is placed. Once the processing stage has begun and the order is shipped, we cannot make any changes or cancellations.

Shipping & Delivery

Q4. Do you offer free shipping?

Yes, our shipping charges cost is Free Shipping for all orders.

Q5. Where do you ship?

We operate within the United States and our target country for shipping is the United States.

Q6. How long will it take to receive my order?

Our estimated delivery timeline consists of the following stages:

  • Order Cutoff time: 5:00 PM (EST).
  • Processing time: 1 to 2 business days.
  • Shipping time: 3 to 5 business days.
  • Total Estimated Delivery: 4 to 7 business days.

Q7. Will I receive a tracking number?

Yes, we provide a tracking number for all orders. We use carrier services including DHL and FedEx to ensure secure delivery.

Returns & Refunds

Q8. What is your return policy?

We have a return window of 30 days from the date of delivery. We accept returns for both defective and non-defective products, and we also accept exchanges.

Q9. Who pays for return shipping?

For all returns, the return shipping cost is the customer's responsibility.

Q10. Do you charge any restocking fees?

No, we apply a $0 restocking fee on returns.

Q11. How long does it take to process a refund?

Once we receive and inspect your returned item, our refund process time is 7 business days.

Payment & Security

Q12. What payment methods do you accept?

We currently accept PayPal or Venmo. The currency used on our website is the US Dollar ($).

Need More Help?

If you have any other questions, we are here to assist you!

  • Business Name: Baglora
  • Phone Number: +1 (212) 633-9041
  • Email: support@baglora.shop
  • Physical Address: 53 Jane St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 hours.